Returns & Exchanges
When you buy something from Hammer & Heart, I hope you love it. However, if you change your mind you have 30 days from the dispatch date to return full-prices items to me for a refund.
**Sale items are final sale and can not be returned.
**One of a kind or pieces that are customized can not be returned.
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Please keep all original packaging and return the items undamaged.
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If you return an item, I will examine the item and will notify you of your refund within a reasonable period.
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I do not process exchanges. Instead, please ship your return item to me and purchase your new item through the website.
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Shipping
I currently ship to all 50 states. I do not ship internationally.
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Due to the nature of the business, each piece is handmade to order. Please allow 7-10 business days for production and 3-5 business days for shipping.
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Although I use all means to endure your order is delivered on time, I can not accept responsibility for late deliveries due to circumstances outside my control. I will inform you of any unexpected delay.
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Please be aware that customers are responsiable for payment of sales and shipping tax.
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Payment Options
Upon checkout, you have the option to choose between payment directly on the website (through Square), or off-site with Paypal. The on-site payment through Square are securely processed with our SSL certificate. You can also opt to pay securely on Paypal website.
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Orders made on our site are charged instantly.
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Once you've placed your order, you will receive an e-mail confirming your purchase. When I've shipped the item, you will receive another
e-mail containing your shipping information.
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